---
id: document_item.troubleshooting-connection-with-the-exchange
page_type: documentation_article
title: "Troubleshooting Connection Issues with the Exchange"
description: "Steps for resolving Moonbot exchange connection errors by checking API keys, required SSL libraries, internet access, firewall or antivirus restrictions and engine connection settings."
section: documentation
category: "Key Points When Working with the Moonbot Terminal"
url: https://moonbot.eu/en/documentation/basics/troubleshooting-connection-with-the-exchange?format=md
locale: en
alternate_ru: https://moonbot.eu/documentation/basics/troubleshooting-connection-with-the-exchange?format=md
parent: https://moonbot.eu/en/documentation/basics?format=md
previous: https://moonbot.eu/en/documentation/basics/advantages-of-the-moonbot-terminal?format=md
next: https://moonbot.eu/en/documentation/basics/using-moonbot-on-multiple-exchanges?format=md
status: published
updated_at: 2026-11-05T01:21:02+03:00
---

# Troubleshooting Connection Issues with the Exchange

If the terminal cannot establish a connection and displays the message **Enter correct API keys**, while the bottom left corner of the main window shows **Connection: ERROR**, follow these steps to resolve the issue:

1. Check the API keys:
   1. Ensure there are no extra spaces at the beginning or end of the keys
   2. Ensure that the **API Key** and **Secret Key** are entered in the correct fields.
2. Verify that the required libraries are present in the terminal folder. The files**libcrypto-1_1-x64.dll** and **libssl-1_1-x64.dll** must be available.
3. Check the internet connection:
   1. Restart the router and computer
   2. Ensure that an antivirus or firewall is not blocking Moonbot’s internet access.
4. Try changing the connection method to the exchange:
   1. In the terminal, go to **Settings → Advanced → Engine Settings**
   2. then in the **Binance connection method** field, switch between **Original, Method 2, Method 3, or Method 4** to find the most stable connection method.

If the connection issue persists after following these steps, join the **MoonBotSettings** Telegram group at [📢 https://t.me/MoonBotSettings](https://t.me/MoonBotSettings), where specialists will assist in troubleshooting.

## Navigation

Path: [Main](https://moonbot.eu/en?format=md) / [Documentation](https://moonbot.eu/en/documentation?format=md) / [Key Points When Working with the Moonbot Terminal](https://moonbot.eu/en/documentation/basics?format=md) / Troubleshooting Connection Issues with the Exchange

Parent section: [Key Points When Working with the Moonbot Terminal](https://moonbot.eu/en/documentation/basics?format=md)

Previous: [Advantages of the Moonbot Terminal](https://moonbot.eu/en/documentation/basics/advantages-of-the-moonbot-terminal?format=md)

Next: [Using Moonbot on Multiple Exchanges](https://moonbot.eu/en/documentation/basics/using-moonbot-on-multiple-exchanges?format=md)

## Related

- [Using Moonbot on Multiple Exchanges](https://moonbot.eu/en/documentation/basics/using-moonbot-on-multiple-exchanges?format=md)
- [How to Register Additional API Keys in the PRO Version of Moonbot](https://moonbot.eu/en/documentation/basics/how-to-register-additional-api-keys?format=md)