Getting started
Common Errors When Connecting to the Exchange
When connecting the Moonbot terminal to an exchange via API keys, users may encounter common issues. In most cases, these problems are not caused by the terminal itself but by incorrect settings in the exchange account or insufficient preparation for trading.
If trading permissions or access to account data were not granted during API key creation, the terminal will not function properly. You must also ensure that withdrawal access is disabled, as Moonbot does not use or require this permission.
Both the public and secret API keys must be copied in full and without any changes. A missing character, extra space, or the use of expired keys may cause connection errors.
The API keys must be generated for the same exchange account that the terminal is being connected to. Deleted, deactivated, or restricted keys will prevent Moonbot from connecting.
To begin trading, your exchange account must have available funds. Balance top-ups are not performed within Moonbot — they must be done directly through the exchange’s own interface using one of the available deposit methods. If the balance is zero, Moonbot can still connect but will not be able to place trades.
In some cases, connection may be temporarily unavailable due to maintenance, regional restrictions, or additional security requirements enforced by the exchange. These limitations are unrelated to Moonbot itself.
If an error occurs during connection, it is recommended to first verify the API key settings, ensure they are entered correctly, and confirm that your exchange account is properly funded and ready for trading.
For a detailed walkthrough of the balance deposit process and account preparation, refer to the official Moonbot learning videos.